our services
Project Enablement & Post-Sales Support
AVPro Africa delivers end-to-end technical support before, during, and after project deployment — ensuring systems are installed, commissioned, and optimised according to best practices and compliance frameworks.
Our Goal is
Our Goal is
to reduce time-to-value, lower project risk, and ensure long-term system performance. We work closely with integrators and consultants to provide expert assistance throughout the deployment lifecycle — from hardware setup and firmware updates to full system validation, technical troubleshooting, and SLA-based escalation support.
Project enablement services
Project enablement services
ON-SITE & REMOTE COMMISSIONING
- Configuration of Genetec, IQSight, and Hanwha systems
- Device enrolment, firmware management, and system logic testing
- Integration of access control, video, fire, and voice alarm systems
- Verification of analytics rules, event triggers, and alarm workflows
PROJECT DOCUMENTATION & HANDOVER
- System commissioning reports and as-built diagrams
- End-user manuals and administrator training packs
- Event log backups and user rights audits
- Support for consultant sign-off and compliance acceptance
PRE-DEPLOYMENT REVIEW
- Validation of system architecture and BoM before installation
- Load calculations, storage planning, and bandwidth estimation
- Final check of licensing, compatibility, and firmware dependencies
- Post-Sales Support
TECHNICAL TROUBLESHOOTING
- Remote diagnostics and log analysis
- Integration issues, software bugs, and device misconfigurations
- Guidance on resolving VMS, ACS, fire detection, or PA/VA anomalies
- Root cause analysis and firmware rollback (if required)
ESCALATION & SLA OPTIONS
- Tiered support levels for mission-critical deployments
- Direct engagement with OEM engineering support (Genetec, IQSight, Hanwha)
- Optional SLA contracts with defined response times and resolution KPIs
- Priority spares provisioning for certified partners and recurring clients
- Reduced integration delays through proactive support
- Minimised rework by validating configuration before deployment
- Enhanced end-user experience through tested and tuned systems
- Assurance for consultants and clients with formal handover documentation
- Sustained system health through firmware and feature update planning
- Regional engineering support aligned with OEM standards
- Certified experience with Genetec, IQSight, and Hanwha ecosystems
- Proven track record across large-scale and compliance-driven projects
- Multilingual technical team supporting deployments in English and Portuguese
- Collaborative approach with integrators, consultants, and end-users
Headquarters
Johannesburg, South Africa
Contact and general enquiries:
info@avproafrica.com
Angolan Hub
Contact: Paulo Ricardo
paulo@avproafrica.com
East Africa Hub
Contact: Daniel Fernandez
Daniel.fernandez@avproafrica.com
West Africa Hub
Contact: Nicholas Luksich
info@avproafrica.com
North Africa Hub
Contact: Nicholas Luksich
info@avproafrica.com
European Headquarters
Portugal and Spain
Contact: Daniel Fernandez
Daniel.fernandez@avproafrica.com
Southern Africa Hub
Contact: Nicholas Luksich
Nicholas@avproafrica.com
Tailored for Africa
Headquarters
Johannesburg, South Africa
Southern Africa Hub
Nicholas Luksich
West Africa Hub
Nicholas Luksich
North Africa Hub
Nicholas Luksich
Angolan Hub
Paulo Ricardo
East Africa Hub
Daniel Fernandez
European Headquarters
Portugal and Spain
Daniel Fernandez
Tailored for Africa
Southern Africa Hub
Nicholas Luksich
West Africa Hub
Nicholas Luksich
North Africa Hub
Nicholas Luksich
Enterprise-Grade Solutions
Integrated video, access, and analytics platforms built for mission-critical security.
Expertise That Matters
Certified engineers providing design, consulting, and full project support.
Trusted Global Partnerships
Official distributor of IQSight, Genetec, and Hanwha Vision across Africa.
Tailored for Africa
Regional hubs and localized supply chains designed for African markets.
Contact Us
Contact us to learn more about our
company or our solutions.
Project by Keeden Marketing | 2026
