our services
Lifecycle Services
AVPro Africa delivers end-to-end lifecycle support for the security and life safety solutions we provide — ensuring that your investment remains secure, compliant, and operationally relevant long after go-live.
We help partners
We help partners
and end users plan for upgrades, manage end-of-life (EOL) transitions, and maintain long-term system health across complex, multi-site deployments. Our approach reduces total cost of ownership (TCO), increases availability, and mitigates risk through proactive support.
Key services
TECHNOLOGY REFRESH PLANNING
- Identification of ageing or obsolete hardware and software
- Roadmaps for migrating to newer platforms without disruption
- Coordination with Genetec, IQSight, and Hanwha Vision on product end-of-life schedules
- Planning for bandwidth, storage, and integration needs as systems scale
UPGRADE & EXPANSION SUPPORT
- Version compatibility checks for VMS, access control, fire panels, and PA/VA
- Firmware and software upgrade planning, testing, and execution
- Re-licensing and device enrollment during system expansion
- Addition of new analytics modules, integrations, or IoT sensors
SPARE PARTS & WARRANTY MANAGEMENT
- Facilitated RMA handling with manufacturers
- Spare part inventory holding for large or remote sites
- Warranty validation, extension advice, and critical failure support
- Hardware replacement advisory based on usage data and failure risk
MAINTENANCE ADVISORY & PERFORMANCE MONITORING
- Maintenance schedule definition and support
- Remote health checks for system diagnostics
- SLA-driven support packages with defined response times
- Customised checklists for regulatory or insurance compliance
- Corporate Campuses: Rolling upgrades to newer access control hardware and software
- Transport Hubs: Scheduled firmware updates and migration to Genetec 5.x+
- Utilities & Energy: Spare part provisioning for remote substations and critical plants
- Retail Chains: Standardised system refresh across new store rollouts
- Government: Platform continuity across contract or contractor changes
- Strategic alignment with OEM product life cycles and roadmaps
- Engineering support for planning phased transitions
- Post-deployment advisory based on performance data and support logs
- Coordination with consultants and facilities teams for compliance alignment
- Lifecycle visibility — from installation through refresh and next-gen migration
Headquarters
Johannesburg, South Africa
Contact and general enquiries:
info@avproafrica.com
Angolan Hub
Contact: Paulo Ricardo
paulo@avproafrica.com
East Africa Hub
Contact: Daniel Fernandez
Daniel.fernandez@avproafrica.com
West Africa Hub
Contact: Nicholas Luksich
info@avproafrica.com
North Africa Hub
Contact: Nicholas Luksich
info@avproafrica.com
European Headquarters
Portugal and Spain
Contact: Daniel Fernandez
Daniel.fernandez@avproafrica.com
Southern Africa Hub
Contact: Nicholas Luksich
Nicholas@avproafrica.com
Tailored for Africa
Headquarters
Johannesburg, South Africa
Southern Africa Hub
Nicholas Luksich
West Africa Hub
Nicholas Luksich
North Africa Hub
Nicholas Luksich
Angolan Hub
Paulo Ricardo
East Africa Hub
Daniel Fernandez
European Headquarters
Portugal and Spain
Daniel Fernandez
Tailored for Africa
Southern Africa Hub
Nicholas Luksich
West Africa Hub
Nicholas Luksich
North Africa Hub
Nicholas Luksich
Enterprise-Grade Solutions
Integrated video, access, and analytics platforms built for mission-critical security.
Expertise That Matters
Certified engineers providing design, consulting, and full project support.
Trusted Global Partnerships
Official distributor of IQSight, Genetec, and Hanwha Vision across Africa.
Tailored for Africa
Regional hubs and localized supply chains designed for African markets.
Contact Us
Contact us to learn more about our
company or our solutions.
Project by Keeden Marketing | 2026
